Frequently Asked Questions

• Contact Our Support Team
• General Information and System Requirements
• Troubleshooting

General Information and System Requirements

Flash Player Requirements

The Flash Player shows exceptional video with streams that automatically adjust to changing network conditions leveraging new quality-of-service metrics to provide a better streaming experience.

• Version: 10.1 or greater required

System Requirements

Windows

• Processor: AMD or Intel Dual Core or greater
• Operating System: Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions), Windows 7 (recommended)
• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer (version 7, 8 or 9), Mozilla Firefox 3.x. or greater, Chrome 13 or greater
• Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are not supported.

Mac OS X

• Operating System:Mac OS X 10.4 "Tiger" or greater
• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Safari 5.x or greater, Mozilla Firefox 3.x or greater, Chrome 13 or greater
• Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are not supported.

Why do video clips sometimes stutter or pause during playback?

Video may stutter or pause during playback if your Internet connection is not fast enough or if your computer has an unusually slow processor or little RAM. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. You can check your actual internet bandwidth here.

Why isn't the player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

The player is displaying a message that says "The video you are trying to watch is currently unavailable." Why?

This problem can have a number of causes:

• Network congestion might be causing the player's connection to time out before the video can be delivered.
• The publisher may have created schedule limitations so that the video is not available at this time.
• The video may be subject to geographic limitations so that the video is not available in your location.

I can't authenticate with my cable provider. Why?

In some cases this is caused by having your browser security settings set too high. "Medium" or "Medium High" settings are recommended for authenticating with your cable provider on FOX.com. In certain cases trying an alternate web browser can help.

Please contact our support team and provide details if you continue to have issues authenticating.